If you're having a problem which isn't noted here please don't hesitate to email me or report it via the forum.
1) The Ticker Tape Agent (TickerTapeAgent.exe) doesn't appear to be running following a reboot
Update 21st Feb 2010: This particular issue is corrected in Ticker Tape v1.1
As the Ticker Tape Agent is installed on a workstation, it adds an entry into the machines Registry so that it is started up each time the machine reboots. If the TickerTapeAgent.exe process isn't shown in the Task Manager following a reboot it may indicate an issue with the Registry entry - either it's missing or the machine is having trouble interpreting it properly.
To check, launch RegEdit and (carefully) navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run key where you should see a TickerTapeAgent entry with the full command line it uses during startup
If the entry exists (as expected), the issue may be the actual command line - on some machines, Windows doesn't appear to be happy with the command not being surrounded by quotes. This behaviour varies even between machines running the same Operating System. To correct the issue, the command line needs to be wrapped in quotes which does allow the Agent to be started consistently. To do this;
- - Double-click the 'Ticker Tape Agent' entry in RegEdit
- In the 'Edit String' dialog that's shown, alter the 'Value Data' so that there's a quote (") at the very beginning of the line and just after the '..TickerTapeAgent.exe' text (but before the space and the /MESSAGEFILE parameter) - e.g.
From: C:\Program Files\JohnnyFoster.com\Ticker Tape Agent\TickerTapeAgent.exe /MESSAGEFILE=\\MyServer\MyShare
To: "C:\Program Files\JohnnyFoster.com\Ticker Tape Agent\TickerTapeAgent.exe" /MESSAGEFILE=\\MyServer\MyShare
- Click the 'ok' button, close RegEdit and reboot the machine - the Ticker Tape Agent should now successfully launch
This particular issue will be corrected in the next minor update to Ticker Tape which is currently in progress and expected to be released in the next few weeks.
2) The Ticker Tape Administrator software crashes with an 'error 9' if the TickerTapeSites.ini file is malformed or otherwise contains too many Site entries
Update 26th Jun 2010: With the release of v1.2, manual editing of Ticker Tape configuration files is no longer necessary - all configuration should be carried out via the Edit/Configuration menu
Update 21st Feb 2010: This issue is corrected in Ticker Tape v1.1
This again will be fixed in the next minor release of Ticker Tape, however please ensure that the TickerTapeSites.ini file (usually in c:\Program Files\JohnnyFoster.com\Ticker Tape Administrator) contains no more than 21 lines which are correctly formed.
This can occur if the file has been edited by a non-text only editor such as Word - for reference, the TickerTapeSites.ini file when initially installed contains just the following 21 lines;
- Test Site A,TestSites\TestSiteA,active
Test Site B,TestSites\TestSiteB,active
Test Site C,TestSites\TestSiteC,active
Test Site D,,inactive
Test Site E,,inactive
Test Site F,,inactive
Test Site G,,inactive
Test Site H,,inactive
Test Site I,,inactive
Test Site J,,inactive
Test Site K,,inactive
Test Site L,,inactive
Test Site M,,inactive
Test Site N,,inactive
Test Site O,,inactive
Test Site P,,inactive
Test Site Q,,inactive
Test Site R,,inactive
Test Site S,,inactive
Test Site T,,inactive
Test Site U,,inactive
To avoid this type of issue, please ensure that you always use a basic text-only editor such as Notepad to edit any of the Ticker Tape configuration files. For future releases of Ticker Tape, the intention is to allow the configuration to be done from the Ticker Tape Administrator itself to avoid this problem and make configuration more intuitive.
This list will be added to as other issues are reported, so please check back often
thanks,
Johnny
